Update: Bethesda has addressed the turmoil surrounding its handling of Fallout 76‘s Power Armor Edition, and the compensation does not impress. In a recent Twitter post, Bethesda expressed its sympathy for the fans who were bamboozled by its shady marketing practices, and announced that players who purchased the special edition can earn 500 Atoms by contacting Bethesda Support.
We understand and respect that there is disappointment with the bag in the Power Armor Edition. We are sorry. Please contact Bethesda Support to provide proof of your CE purchase. They will assist in granting your account 500 Atoms.
Please visit: https://t.co/TJBMjYaph0
— Fallout (@Fallout) November 29, 2018
Now, 500 Atoms- used to purchase cosmetic content- may seem like a pretty weak trade-off, but the reality is even worse when you look at what’s available for purchase. In the selection of the Atomic Store is a character skin that is actually wearing a canvas bag, but that skin costs 700 Atoms, so the compensation isn’t even enough to get an in-game version of the physical product customers were promised.
Bethesda’s official gear site has since changed the product description of the bag to read “nylon”, but the image of it still reads that the bag is canvas, which is why it also now includes the disclaimer “Bag is not correct representation of product”. At least the developer acknowledged the unprofessionalism of one of its first responses to a customer.
The Bethesda Store’s Support member is a temporary contract employee and not directly employed by Bethesda or Bethesda Game Studios. We apologize to the customer who took the time to reach out. The support response was incorrect and not in accordance with our conduct policy.
— Fallout (@Fallout) November 28, 2018
Original Story: Following the technical mess that was Fallout 76, it seemed like things couldn’t get worse for fans, but for anyone that picked up the game’s Power Armor Edition, it has.
Fallout 76‘s most expensive special edition went for $200 and included- among other things- a canvas duffel bag. Or, at least, that’s what was advertised. In what is currently one of the top posts on Reddit, one customer reveals that the canvas bag they were promised was delivered as a cheaper nylon version. When this customer emailed Bethesda about this misdirection, the publisher claimed that the advertised product was “too expensive to make” and the company “[isn’t] planning on doing anything about it.”
This isn’t an isolated issue either. As broken down in a post by Reddit user AlexanderDLarge, a different customer received a similar response from Bethesda, and while it was more polite and professional than the one above, it was ultimately no more reassuring.
“Due to the unavailability of materials, we had to switch to a nylon carrying case in the Fallout 76: Power Armor Edition,” Bethesda wrote. “We hope this doesn’t prevent anyone from enjoying what we feel is one of our best collector’s editions.”
The fact that Bethesda thought it could sneak this by the fanbase is almost as shocking and disappointing as the act of doing it in the first place. With how unfinished Fallout 76 is, you’d think the studio would want to avoid as much additional negative attention as it could, but between this and the lawsuits it’s facing over refunds, it seems like things are only going to get worse for Bethesda.