Posted on June 24, 2011 AT 03:30am
Earlier this month BioWare revealed that their servers had been illegally accessed, however the good news is that no credit card details were taken, the bad news is that users phone numbers were stolen.
A new email has today been sent to customers who are at risk from the hack explaining the extent of the breach and that phone number and email addresses have been stolen.
You can check out a copy of the email below.
We recently learned that hackers gained unauthorized access to the
decade-old BioWare server system supporting the Neverwinter Nights
forums. We immediately took appropriate steps to protect our consumers’
data and launched a thorough ongoing evaluation of the breach.
We have determined that no credit card data was compromised from the
servers, nor did we ever have or store sensitive data like social
security numbers. Our investigation shows that information such as user
names, encrypted passwords, email addresses, mailing addresses, names,
phone numbers, CD keys and birth dates from these forum accounts on the
system may have been compromised, as well as other information (if any)
that you may have associated with your EA Account. In an abundance of
caution, we have changed your password to ensure account security.
Please… reset your password immediately.
If your link has expired, click here to generate a new email.
We take the security of your information very seriously and regret any
inconvenience this may have caused you. If your username, email address
and/or password on your EA account are similar to those you use on other
sites, we recommend changing the password at those sites as well. We
advise all of our fans to always be aware of any suspicious emails or
account activity and report any suspicious emails and account activity
to Customer Support at 1-877-357-6007.
If you have questions, please visit our FAQ at
http://support.ea.com/app/answers/detail/a_id/5367/ or contact Customer
Support at the phone number above.
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