Carbine has announced that it will be offering all pre-order customers some bonus in-game loot as an apology for the recent name reservation issues that occurred.
Shortly after the service went live everything went haywire, and a number of customers were left unable to access the character and guild name reservation page, leading to them losing out on the names they wanted.
Community manager Tony Rey took to the game’s forums to apologize for the issues and promise that the kinks have now been worked out with the page. “Ok, so Name Reservations were a frustrating experience for everyone. However, we are happy to announce that the Name Reservation page has steadied out and is working correctly,” he wrote. “The web site should show your registered names at this time. We will continue to improve the user experience as it still needs work.”
As compensation, everyone who pre-ordered the game will receive five additional Boom-Boxes—boxes that contain in-game loot such as mounts, customization items, and more—that can be opened during the head start period. Also, as the issues affected pre-orders too, everyone who pre-orders before today, May 16 at 5:59 p.m. EDT will also recvie the five box bonus.
“This is our way of acknowledging that the events of Tuesday sucked and that we are genuinely sorry this happened. In the interim, please enjoy your Bonus Boom-Boxes and the 3 days left of Open Beta,” Rey added.