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Comcast and Microsoft are aware of a bug preventing some Xbox One owners from playing games online via Wi-Fi on Comcast’s broadband Internet and are working together to rectify the situation.

The bug is a software issue and occurs when players try to play games via Wi-Fi from an IPv6 address. This leads to some games’ online features potentially not working whatsoever.

Comcast, the largest home Internet service provider in the United States, has released a statement on the matter saying, “We anticipate that Microsoft will release a software update after the holidays that will resolve this issue.”

Currently, the only guaranteed workaround is to connect directly to the Internet with an ethernet cable. Should you be using the Arris TG862G wireless gateway modem, though, you might need a firmware update. The latest, version 7.6.59c, could fix the problem.

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About Ray Carsillo

view all posts

Ray has extensive roots in geek culture, as he’s written about videogames, comics, and movies for such outlets as Newsday.com, ESPNNewYork.com, Classic Game Room on YouTube, Collider.com, and Comicvine.com before finally settling into his role as EGM’s reviews editor. His main goal in life? To become king of all geek media, of course! Find him on Twitter @RayCarsillo

Comcast and Microsoft Working On Xbox One Wi-Fi Bug Fix

By Ray Carsillo | 01/2/2014 04:00 PM PT

News

Comcast and Microsoft are aware of a bug preventing some Xbox One owners from playing games online via Wi-Fi on Comcast’s broadband Internet and are working together to rectify the situation.

The bug is a software issue and occurs when players try to play games via Wi-Fi from an IPv6 address. This leads to some games’ online features potentially not working whatsoever.

Comcast, the largest home Internet service provider in the United States, has released a statement on the matter saying, “We anticipate that Microsoft will release a software update after the holidays that will resolve this issue.”

Currently, the only guaranteed workaround is to connect directly to the Internet with an ethernet cable. Should you be using the Arris TG862G wireless gateway modem, though, you might need a firmware update. The latest, version 7.6.59c, could fix the problem.

0   POINTS
0   POINTS



About Ray Carsillo

view all posts

Ray has extensive roots in geek culture, as he’s written about videogames, comics, and movies for such outlets as Newsday.com, ESPNNewYork.com, Classic Game Room on YouTube, Collider.com, and Comicvine.com before finally settling into his role as EGM’s reviews editor. His main goal in life? To become king of all geek media, of course! Find him on Twitter @RayCarsillo