Battlefield 4’s notable, highly publicized multiplayer launch problems were “unacceptable,” Electronic Arts CEO Andrew Wilson acknowledged in an interview with Eurogamer.
“For me, the situation we had was unacceptable. For the team it was unacceptable. We have worked tirelessly since then to make sure the gameplay experience got to where it absolutely should have been at launch and we’re focused on that and we continue to deliver to that player base.”
According to Wilson, it wasn’t server problems that besieged Battlefield, but rather client-side issues—unexpected complications from the new systems at play, like 64-player multiplayer and larger maps and 1080p resolution and Levolution and such. And while Wilson makes no excuses for Battlefield’s broken launch, he says that guaranteeing success with the company’s future endeavors would be unwise.
“But when you do things like that you can never guarantee. It would be disingenuous for me to sit here and say, ‘we will never have an issue again,’ because that would mean we were never going to push the boundaries again. And I don’t want to be that company. I want to be a company that pushes to lead and innovate and be creative. But you can start to do things that give you a better handle and a better view about what the potential challenges might be.”