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Epic Games has adjusted the refund policy of the Epic Games Store to be more inline with Steam’s.

Sergey Galyonkin, Epic Games’ director of publishing strategy, revealed on Twitter that the Epic Games Store now offers customers unlimited refunds within 14 days of purchase and under two hours played. Customers will still need to talk to player support to get the refund, but he added that the team is working on an automated solution.

“You will not be eligible for refunds for games from which you have been banned or for which you have otherwise violated the terms of service,” Epic explains on its site. “In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy.”

Galyonkin also mentioned that Epic is looking into adding achievements and reviews for games.

Epic Games Store users can currently pick up a free copy of What Remains of Edith Finch until January 24th, 2018.

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About Matthew Bennett

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Matt is one of the longest-serving members of the EGMNOW team. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at EGMNOW.com. He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Find him on Twitter @mattyjb89

Epic Games Store changes refund policy to match Steam’s

Epic Games Store has adjusted its refund policy.

By Matthew Bennett | 01/14/2019 06:55 AM PT

News

Epic Games has adjusted the refund policy of the Epic Games Store to be more inline with Steam’s.

Sergey Galyonkin, Epic Games’ director of publishing strategy, revealed on Twitter that the Epic Games Store now offers customers unlimited refunds within 14 days of purchase and under two hours played. Customers will still need to talk to player support to get the refund, but he added that the team is working on an automated solution.

“You will not be eligible for refunds for games from which you have been banned or for which you have otherwise violated the terms of service,” Epic explains on its site. “In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy.”

Galyonkin also mentioned that Epic is looking into adding achievements and reviews for games.

Epic Games Store users can currently pick up a free copy of What Remains of Edith Finch until January 24th, 2018.

Read More


About Matthew Bennett

view all posts

Matt is one of the longest-serving members of the EGMNOW team. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at EGMNOW.com. He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Find him on Twitter @mattyjb89