Epic Games has adjusted the refund policy of the Epic Games Store to be more inline with Steam’s.
Sergey Galyonkin, Epic Games’ director of publishing strategy, revealed on Twitter that the Epic Games Store now offers customers unlimited refunds within 14 days of purchase and under two hours played. Customers will still need to talk to player support to get the refund, but he added that the team is working on an automated solution.
We also changed our refund policy. Unlimited refunds within 14 days of purchase and under 2 hours played. The team is working on the self-service solution, but for now, you’ll have to go through player support.
— Sergey Galyonkin (@galyonkin) January 11, 2019
“You will not be eligible for refunds for games from which you have been banned or for which you have otherwise violated the terms of service,” Epic explains on its site. “In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy.”
Galyonkin also mentioned that Epic is looking into adding achievements and reviews for games.
Epic Games Store users can currently pick up a free copy of What Remains of Edith Finch until January 24th, 2018.