Posted on August 28, 2011 AT 10:23am
After acknowledgement of Gamestop’s removal of OnLive download Codes from PC copies of Deus Ex: Human Revolution have surfaced, many consumers have been interested to see how Gamestop responds. The following is a statement from CEO Paul Raimes where he issues an apology and lists the freebies the company will give to those who have bought the game.
Dear GameStop customer,
Earlier this week, GameStop removed a competitor’s coupon from standard edition PC versions of Deus Ex: Human Revolution, a recent release by Square Enix. We were not aware that the product box would contain this competitor’s offer. We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game. And for this, we are truly sorry.
For your inconvenience, we would like to offer you a free $50 GameStop gift card and a Buy 2 Get 1 Free pre-owned purchase. We want to earn back your trust and confidence in the GameStop experience. Please bring in this email and your store receipt or order confirmation from GameStop.com and present it to a Game Advisor.
Sincerely, Paul Raines CEO, GameStop
Players can take their download receipt or order confirmation code along with a copy of the email to their local store to receive their gift card.
Does this fix all the wrong-doings of Gamestop? As a consumer do you trust the company again?
By: Terence Niedermaier
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