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Get a refund on your XBL Gold subscription when streaming app paywall is removed

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Posted on May 14, 2014 AT 07:48am

Microsoft is offering Xbox Live Gold members a refund on their subscription if they decide to cancel following the decision to remove streaming apps such as Netflix and Hulu from behind the paywall.

Subscribers who no longer wish to have Gold status can request a pro-rata refund based on the amount of time remaining on their subscription, providing that it was purchased before the changes occur in June. Refunds can be requested between the changes going live and August 31, 2014.

For those out of the loop, yesterday Microsoft announced that it would be removing the requirement of an active Xbox Live Gold account to access several streaming apps on Xbox 360 and Xbox One—bringing it in line with other platforms who offer access for free. A full list of the affected apps can be found here.

“Once the Xbox One and Xbox 360 system updates become available in June, Xbox Live Gold members who purchased a paid membership before that day can cancel and receive a pro-rata refund of any unused remaining days between the date of cancellation and the date their paid Gold membership ends,” an update on Microsoft’s support site reads.

“Cancellation and pro-rata refund requests must be made by August 31, 2014 and require six to eight weeks for processing. Free or trial Gold memberships are not eligible for a refund. To request your pro-rata refund, please click http://support.xbox.com/contact-us after the system updates become available in June.”

Matthew Bennett, Associate Editor
Matthew Bennett finally got his big break with EGM three years ago, following years of volunteer work for various sites. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at EGMNOW.com. He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Follow him on Twitter @mattyjb89. Meet the rest of the crew.

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