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Good Old Games Introduces Money-Back Guarantee

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Posted on December 9, 2013 AT 06:45am

Digital games retailer GOG.com, Good Old Games, is offering a 100 percent money-back guarantee on its entire catalog of games, the company has announced.

Games purchased from GOG.com that will not run on users’ systems that meet the minimum specifications, and still won’t run after assistance from the retailer’s support team, are entitled to a full refund up to 30 days after purchase. Also, if you make a purchase accidentally or change your mind about a game then you can also get a full refund for up to 14 days, providing you haven’t downloaded the game.

“GOG.com’s new policy is actually a declaration of trust in both its games and its gamers,” a press release explains. “GOG.com trusts the games that it sells: they do their very best to only select high-quality games and, whenever possible, tests them extensively to make sure that they’re in top working order; now they’re backing up that trust with a promise that they’ll do whatever it takes to make the games work or else refund gamers back their money.

“There’s also some trust in users involved, since the very nature of DRM-free gaming means that they can’t “de-activate” any games that the user reports as broken.”

When asked how easy the system is to exploit, and how GOG.com will check to see if people are lying (via NeoGAF), a representative replied: “We can’t. But as we mention in the FAQ: we *are* tracking how many times a user asks for a refund. if it seems likely that you’re trying to abuse the system–based on our knowledge of the games that you’ve asked for money back on, how many games you own, your system specs that you’ve provided us, and a witch’s brew of other metrics, we’ll respond…unpleasantly.”

The money-back guarantee is available from today and also covers games purchased in the last 30 days. Users can request a refund via the retailer’s support page.

Matthew Bennett, Associate Editor
Matthew Bennett finally got his big break with EGM three years ago, following years of volunteer work for various sites. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at EGMNOW.com. He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Follow him on Twitter @mattyjb89. Meet the rest of the crew.

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