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Microsoft Acknowledges Xbox Live Profile Errors

Posted on December 21, 2011 AT 08:21am

THE BUZZ: Microsoft is currently working on a fix for an Xbox Live profile issues that have occurred since the dashboard update.

A number of users have been complaining of receiving the error codes (801540B7 and 80070571) when attempting to log in, meaning they cannot access their accounts or content. Microsoft made the following statement:

“We have recently identified an Xbox Live profile data error that results in Error Code 801540B7 for a small number of Xbox Live members. The error instructs users to attempt to re-download their Xbox Live profile and directs them to customer service support for further assistance. We apologize for the inconvenience this has caused to our loyal Xbox Live members and are working to resolve the issue as soon as possible.”

EGM’s TAKE: This is a bad error for Microsoft as it is locking legitimate players out of their accounts. Hopefully a fix will be rolled out soon and those affected will be compensated for lost time.

Have you encountered the error? Leave a comment below.

Matthew Bennett, Associate Editor
Matthew Bennett finally got his big break with EGM three years ago, following years of volunteer work for various sites. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Follow him on Twitter @mattyjb89. Meet the rest of the crew.

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