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Microsoft offers an easy fix for Xbox One ‘black screen’ error

Posted on February 19, 2014 AT 04:37am

Microsoft has offered an easy fix for a “black screen” error that has affected a small number of Xbox One users following the recent February update.

After installing the update some users reported that their screen goes completely black, but sound can still be heard and it appears as if the console is still running as normal. Microsoft has stated that it is aware of the issue and is working on a fix.

“We are aware of the issue and are working on a resolution,” a representative told Kotaku. “This does not appear to be widespread, but can be addressed by the player by holding the Xbox One power button on the console for 10 seconds to restart.”

So there you have it, if this happens to you simply hold the power button down for 10 seconds.

Matthew Bennett, Associate Editor
Matthew Bennett finally got his big break with EGM three years ago, following years of volunteer work for various sites. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Follow him on Twitter @mattyjb89. Meet the rest of the crew.

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