The users account had been compromised on a number of occasions, and used to purchase 1000s of Microsoft Points, despite Microsoft claiming that they had locked the account. She managed to track down what had happened to her account and discovered that it had been sold to a Polish Xbox gamer on a website where currently 1000s of Xbox Live accounts with illegally purchased Microsoft Points are up for sale.
“While we do not ordinarily comment on specific cases, Microsoft can confirm that the account in question has been reinstated to its rightful owner and all unauthorized charges are being refunded in full,” Microsoft has told Kotaku. “The online safety of Xbox Live members remains of the utmost importance, which is why we consistently take measures to protect Xbox Live against ever-changing threats.”
“However, we are aware that a handful of customers have experienced problems getting their accounts restored once they’ve reported an issue. We are working directly with those customers to restore their accounts as soon as possible and are reviewing our processes to ensure a positive customer support experience.”
EGM’s TAKE: It appears that you have to shout loud enough before Microsoft will acknowledge there is a problem, but at least her account is now locked and she has been refunded. Hopefully Microsoft will now investigate this site and remove any other stolen accounts.
Has Microsoft handled this problem correctly? Leave your thoughts below.