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Microsoft: Xbox Live Beta Increased Pricing is an ‘Unintended Error,’ Refund Offered

Posted on July 11, 2013 AT 03:07am

Microsoft has confirmed that the inflated prices attached to the European Xbox Live beta are an “unintended error.”

A new system update which will phase out Microsoft Points in favor of real-money transactions is now available for beta testing. During the test players discovered that in the U.K. the switch had hiked prices up by around 30 percent, and as you can imagine this left a lot of people feeling pretty annoyed.

A Microsoft rep has now confirmed that the prices were an error and has promised that players who purchased games at the higher price will be reimbursed. ”We are aware that select regions experienced some incorrect game title pricing in the Xbox Live beta. This was an unintended error that we are in the process of fixing,” the rep told CVG.

“We’ll be reimbursing impacted beta participants for the difference in what was paid and what the price will be after the update is available to all members.

“Of note, beta programs give us a chance to test, fix and correct issues like this. As with all betas, we take the learnings from our program and make corrections and adjustments prior to the update being available to all members. As always, we appreciate the participation of our beta customers in helping us launch and build great products.”

Matthew Bennett, Associate Editor
Matthew Bennett finally got his big break with EGM three years ago, following years of volunteer work for various sites. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Follow him on Twitter @mattyjb89. Meet the rest of the crew.

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