For the many Overwatch players that enjoy the shooter on both consoles and PC, the annoying inability to transfer character skins between platforms was recently explained, although there are some holes in the story.
One fan recently made the move over to PC and wanted to bring their hard-earned skins with them. Unable to find a valid answer online for why they could not, Reddit user Lupo-Lazuli contacted Blizzard support and received this response:
“With both consoles and the PC version, each license is its own entity—including cosmetic items. This is mostly due to the fact that the data is saved on different servers (Xbox-Microsoft servers, Playstation—Sony servers, and PC—our servers). Since the data is directly attached to the license on that server, it isn’t able to be transferred over to another platform because of the different servers storing that detailed information. With console, we don’t even have a way to view your account level, cosmetic items, actions, or anything since it’s stored on another company’s personal server.”
This explanation sounds believable, but there are a number of reasons to be skeptical. Firstly, it comes from a customer support representative, as opposed to the responses commonly found on the official forums that come straight from the developers themselves. Second and most importantly, this response contradicts Blizzard’s Nexus Challenge event, which allows players to earn Overwatch skins on console by playing Heroes of the Storm on PC via linking a Battle.Net account to a console network ID. Finally, various first and third-party Overwatch stat tracking sites are able to track players’ console progress, so the information is certainly available.
It’s still hard to say for sure why fans can’t bring their various accounts together, but the lack of Blizzard input would suggest that it likely has something to do with loot boxes. As both communities have been adamant about spending real money on extra loot boxes, allowing players to transfer such content would cut into that revenue.
Without the transfer of skins, players will want to make sure they’re playing on their preferred platform for the rumored Overwatch anniversary event expected to drop at the end of the month, considering the numerous skins rumored to be coming with it.
Source: PvP Live