While the Android-powered Ouya console is finally available for purchase at retailers today, many its Kickstarter backers have yet to receive their systems as promised.
“I am pissed. Some of you have not yet received your Ouya—and, to you, I apologize. I did not promise to ship to *most* of you before we hit store shelves,” CEO Julie Uhrman wrote in a letter to backers. “I promised to ship to *all* of you. I’ve been reading your comments, and we are working to solve this.”
According to Uhrman, the problem lies primarily with shipping company DHL. Unfortunately, fans have taken to Ouya’s Facebook page to voice their complaints, with many questioning their support. Early access to the Android home console was chief among the perks for contributing to Ouya’s funding.
“We are working with our partners to resolve any administrative issues related to undelivered boxes (errors in shipping addresses, custom holds, etc.). I”m told that despite our best efforts, it may take another two weeks or more for some of these units to arrive,” Uhrman said. “We will resolve this as quickly as possible. I’ve had my team working all evening to provide me with the current state of affairs and what we are doing to make it right.”
Ouya is available for purchase at most major retailers, including Best Buy, Target, and Gamestop, for $99. Look forward to the EGM Crew’s hands-on impressions of the console in the next few days.