Psyonix’s CEO has apologized to all players for the recent quality of online play in Rocket League and has promised to focus all available resources on improving the situation.
“In regards to both backend (PsyNet) issues, and game server performance, we agree that the server outages and recent lengthy matchmaking times are totally unacceptable,” CEO Dave Hagewood wrote. “We sincerely apologize to all of our players for the quality of online play, and we are focusing all of our available resources on addressing PsyNet’s capabilities and performance, and the quality of our game servers.”
According to Hagewood, the number of active players has risen by more than 40 percent over 2016, and Psyonix is struggling to keep up with the increase.
“While our player population continues to grow at a healthy pace, we need to do a better job at scaling up our systems and internal processes to handle this kind of growth. We are growing so fast, both as a company and as a game, that we are racing to fill new positions on our Online Services team,” he explained. “We are effectively becoming an Online Service company, as Rocket League is primarily an online game, and we continue to grow in size and scope. Growing this team is one of our top priorities as we approach Rocket League’s second anniversary in July.”
Hagewood added that the long matchmaking times that players are encountering is due to a recent issue introduced in the Dropshot update. The matchmaking server is suffering from a backlog of match reservations and can’t put players into empty servers quick enough. The team is still investigating the root cause of this issue.
Read more about the issues and how Psyonix is planning to address them here.