Rockstar has confirmed that any characters or ranks lost during the recent Grand Theft Auto Online server issues cannot be restored.
Grand Theft Auto Online has been going through several server issues since it launched on October 1, and one such issue caused a lot of players to lose their characters and ranks. These issues have now been fixed, according to Rockstar, and players should no longer lose any progress while playing.
“For those asking about their lost characters or rank, those will not be able to be restored so we sincerely hope that this cash stimulus we’re giving out this month will help you get back on your feet or to make your new life in Los Santos & Blaine extra sweet,” Rockstar wrote on its support page.
The developer announced last week that it would be offering all GTA Online players a “Stimulus Package” as an apology for the issues. The package will see all players receive two deposits of 250,000 GTA$ into their GTA Online accounts. The first of these deposits is set to drop at the end of this week, with the second planned for the end of the month.