Posted on October 8, 2013 AT 06:11am
Rockstar has warned players who are missing characters in Grand Theft Auto Online not to create a new character in the same slot as it may lead to them overwriting the missing character.
If players see an empty slot where their character should be then they should back out to story mode and try re-entering via the in-game menu. If the message “The Rockstar Cloud Servers Are Unavailable” appears do not press “retry” or proceed online with saving disabled.
“If you have previously created a character but see an empty character selection screen when entering GTA Online, please back out to GTAV Story Mode and try re-entering GTA Online through the pause menu (repeat or wait until Rockstar cloud servers are back up). Do not create a new character in the empty slot where your character should be,” the developer wrote on its support page.
“If you receive the message ‘The Rockstar Cloud Servers Are Unavailable’, please return to GTAV Story Mode and follow the steps above. Please do not press “Retry” on the message and do not proceed online with saving disabled, as this may lead to overwriting your existing character.”
The developer added that it is currently working on a permanent fix for the missing character bug.
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