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Sony Online Entertainment has announced that it will be offering compensation to All Access pass owners following launch issues.

“Thank you for your patience while we work to resolve matters surrounding the launch of SOE’s new All Access Membership,” the developer wrote. “The implementation of this new membership plan across SOE’s game portfolio has been one of the most complicated updates to our billing system to date. As fellow gamers, we know that this has been frustrating and we sincerely regret any inconvenience this has caused.

“We’re working around the clock to ensure these account issues are resolved as quickly as possible.”

As an apology, SOE is offering DC Universe Online players 50 replay badges, Landmark seven-day closed beta key holders an extra seven days, and is launching a double XP event in the following games: Dragon’s Prophet, EverQuest, EverQuest II, and PlanetSide 2.

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About Matthew Bennett

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Matt is one of the longest-serving members of the EGMNOW team. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at EGMNOW.com. He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Find him on Twitter @mattyjb89

SOE offering compensation for All Access launch issues

By Matthew Bennett | 05/2/2014 05:56 AM PT

News

Sony Online Entertainment has announced that it will be offering compensation to All Access pass owners following launch issues.

“Thank you for your patience while we work to resolve matters surrounding the launch of SOE’s new All Access Membership,” the developer wrote. “The implementation of this new membership plan across SOE’s game portfolio has been one of the most complicated updates to our billing system to date. As fellow gamers, we know that this has been frustrating and we sincerely regret any inconvenience this has caused.

“We’re working around the clock to ensure these account issues are resolved as quickly as possible.”

As an apology, SOE is offering DC Universe Online players 50 replay badges, Landmark seven-day closed beta key holders an extra seven days, and is launching a double XP event in the following games: Dragon’s Prophet, EverQuest, EverQuest II, and PlanetSide 2.

0   POINTS
0   POINTS



About Matthew Bennett

view all posts

Matt is one of the longest-serving members of the EGMNOW team. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at EGMNOW.com. He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Find him on Twitter @mattyjb89