Fortnite fans got an unpleasant surprise earlier this week, when many tried to link their PlayStation 4 accounts to the new Nintendo Switch version of the game and found themselves locked out. The problem was traced back to Sony’s end, where it was discovered that any fans who had used their Fortnite accounts on a PlayStation 4 were unable to use their accounts on a different console.
Now, Sony has commented on the issue, but the response—even more infuriatingly for fans who have been locked out—refuses to address the actual problem.
“We’re always open to hearing what the PlayStation community is interested in to enhance their gaming experience,” Sony said in a statement issued to the BBC. “With… more than 80 million monthly active users on PlayStation Network, we’ve built a huge community of gamers who can play together on Fortnite and all online titles.
“We also offer Fortnite cross-play support with PC, Mac, iOS, and Android devices, expanding the opportunity for Fortnite fans on PS4 to play with even more gamers on other platforms.”
Of course, this doesn’t address the real issue at all—the fact that fans can’t even bring their accounts, and with them their progress and gear, over to the Nintendo Switch or Xbox One. Many fans have complained, and have described feeling as if their Fortnite accounts are held hostage.
Annoyed @PlayStation for holding my Fortnite account hostage because they don’t want to play with others. Pretty sad that I can’t use a third party login on the Switch because it’s linked to PS4. Pathetic @Sony, pathetic. #BlameSony pic.twitter.com/OfRG55meXr
— PKMN Maestro Jerry (@PKMN_Maestro) June 12, 2018
Sony, for its part, seems to be ignoring the issue.
“We have nothing further to add beyond this at this point,” a spokesperson said.
Of course, that doesn’t stop Microsoft from having a few things to say.
@NintendoUK wanna play some Fortnite later?
— Xbox UK (@xboxuk) June 12, 2018