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Sony Support Exchanging Broken PlayStation 4s Immediately

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Posted on November 20, 2013 AT 02:32am

All faulty PlayStation 4s are being exchanged immediately with expedited shipping by the Sony official support line, Sony has confirmed.

“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units,” a Sony representative told Game Informer. “We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction. We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged”

Sony Computer Entertainment CEO Andrew House confirmed yesterday that the PlayStation 4 will be in good supply throughout the holiday season.

Source: Game Informer

Matthew Bennett, Associate Editor
Matthew Bennett finally got his big break with EGM three years ago, following years of volunteer work for various sites. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at EGMNOW.com. He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Follow him on Twitter @mattyjb89. Meet the rest of the crew.

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