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Square Enix has issued an apology for the various issues that Final Fantasy VII players have been experiencing since the game re-launched on PC, promising that it will correct them as soon as possible.

Since the game released some players have been unable to activate their copy and others haven’t been issued an activation key at all. Square Enix stated that these issues have only affected a small number of players.

“Resolving this issue is our top priority and we apologize the inconvenience that this has caused,” the publisher wrote on its official blog. “We’ll update you when the issue is resolved and if there is any action that you need to take.

“We apologize deeply for this issue: our store servers are experiencing very strong traffic and we are working to fix this in the shortest amount of time,” it added. “We endeavor to send an activation key and download link to all those who have purchased the game so far. If you would like to request a refund, please get in contact with our customer support team.”

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About Matthew Bennett

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Matt is one of the longest-serving members of the EGMNOW team. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at EGMNOW.com. He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Find him on Twitter @mattyjb89

Square Enix Acknowledges Final Fantasy VII PC Launch Issues

Square Enix has issued an apology for the various issues that Final Fantasy VII players have been experiencing since the game re-launched on PC, promising that it will correct them as soon as possible.

By Matthew Bennett | 08/20/2012 10:12 AM PT

News

Square Enix has issued an apology for the various issues that Final Fantasy VII players have been experiencing since the game re-launched on PC, promising that it will correct them as soon as possible.

Since the game released some players have been unable to activate their copy and others haven’t been issued an activation key at all. Square Enix stated that these issues have only affected a small number of players.

“Resolving this issue is our top priority and we apologize the inconvenience that this has caused,” the publisher wrote on its official blog. “We’ll update you when the issue is resolved and if there is any action that you need to take.

“We apologize deeply for this issue: our store servers are experiencing very strong traffic and we are working to fix this in the shortest amount of time,” it added. “We endeavor to send an activation key and download link to all those who have purchased the game so far. If you would like to request a refund, please get in contact with our customer support team.”

0   POINTS
0   POINTS



About Matthew Bennett

view all posts

Matt is one of the longest-serving members of the EGMNOW team. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at EGMNOW.com. He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Find him on Twitter @mattyjb89