An extremely rare bug could get you banned from the competitive side of Overwatch.
The bug, as was detailed in a Reddit post by affected user Chromega1231, is extremely rare, affecting less than 200 players so far, but the consequences are serious. Those affected are losing hundreds of SR at a time, and in severe cases, can be banned from the current competitive season.
According to user reports, the bug seems to occur when players enter a match. The bug traps them in an infinite loop of “waiting for players” and rejoining games, even when players attempt to cancel out of the queue or force quit the game. When the bug finally resolves itself, players find that they’ve lost tons of SR—with some reports ranging from 250 to 600 SR depending on how long the cycle continued—and find themselves banned for anywhere from 20 hours to the entire season.
Normal support tickets on this issue get nowhere, since the game registers it as a “normal” loss of SR. Overwatch game director Jeff Kaplan, however, has directly acknowledged the issue, and is able to lift the ban from players who were most severely affected.
“We recently identified a bug that, in extremely rare cases, can cause players to lose their skill rating progress and receive a seasonal ban from Competitive Play without any prior penalties for leaving early or being kicked for inactivity. This bug is a high priority for our team, and we’re working on a fix to prevent further instances of it occurring as we speak,” Kaplan wrote on the game’s forums.
“In the meantime, we’ll be removing the seasonal ban for all players affected by this bug as well as restoring their skill rating. To date, this bug has impacted fewer than 200 accounts, but we’ll continue to monitor for additional occurrences and provide assistance until we can implement a permanent fix.”
Kaplan added that the team doesn’t yet have an ETA for when the fix will appear, but promised to update players on the situation as it progresses.
Source: Battle.net forums