Last week, Walmart abruptly cancelled every single pre-order customers had placed for the SNES Classic Edition. Now, Walmart is blaming the whole fiasco on a “technical glitch.”
The pre-order window to grab a SNES Classic was brief, with the units supposedly going on sale at 11:30 p.m. ET on Friday, July 20th. Within an hour, Walmart’s site had crashed under the sheer volume of customers attempting to place a pre-order.
Then, a day later, several customers received word that their orders had been cancelled—and shortly after, Walmart officially cancelled all orders.
“Unfortunately, due to a technical glitch, the Super Nintendo Classic Edition was mistakenly made available last Friday evening ahead of the official release date,” Walmart wrote in an email sent out to customers who had their pre-orders cancelled. “We, regrettably, will have to cancel this item on your order. We know that this is incredibly disappointing to you, and we’re truly sorry for this mistake.”
The letter goes on to reassure customers that their credit cards would not be charged, and any payments made through PayPal or gift cards would be refunded.
“I do hope that you’ll give us another chance to earn back your business,” Walmart concluded the email.
The SNES Classic officially releases on September 29th, though it’s almost certain that pre-orders will go live before then. As we’ve seen with the NES Classic and now with this first surge of orders, the retro console will undoubtedly sell out right away, so be sure to keep an eye out for updates of when it will be on sale.