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(UPDATE) Xbox Live Down, Service Alert Issued

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Posted on December 28, 2012 AT 09:41am

UPDATE: Most of the issues with Xbox Live have now been rectified, however some users may still experience some issues with the Xbox Live Cloud. Microsoft has updated it’s alert page with the following messages:

“Good news! Our engineers have successfully restored purchasing capabilities. Those 80154080 and 8015000A error messages members were receiving when trying to purchase Microsoft Points and content will no longer be a problem. Thank you for being patient and enjoy!”

“Our engineers have mitigated the issue affecting members’ ability to access xbox.com and log in to Xbox LIVE. However, some members will continue to experience difficulties when attempting to access information stored on the Cloud. We will keep this message updated every 30 minutes as our work continues. Thank you for your patience!”

ORIGINAL: An Xbox Live service alert has been issued to customers meaning that several online features are currently unavailable, but not all.

Not all players are being affected by these issues. According to the alert players will have issues with:

  • Signing in to Xbox LIVE
  • Accessing LIVE websites
  • Accessing saved games and data in cloud storage

Affecting the following LIVE Platforms:

  • Xbox 360 Console
  • Xbox.com

The following message was issued by Microsoft a few minutes ago: “Members will continue to experience issues accessing xbox.com and logging in to Xbox LIVE. If this is affecting you, please know that we have our engineers spun up and working as quickly as they can. We thank you for your patience and will keep this message updated every 30 minutes as the work is conducted.”

Several Xbox Live Marketplace features are also unavailable:

  • Buying downloadable items
  • Paying for downloadable items with a credit card
  • Redeeming downloadable items with Microsoft Points, buying additional Microsoft Points, or viewing your points balance

Affecting the following LIVE Platforms:

  • Xbox 360 Console
  • Xbox.com

This alert was accompanied by the following message: “Receiving an 80154080 or 80150000A error message when attempting to purchase content or Microsoft Points? We have our engineers working toward a fix and will have those unfriendly errors removed as quickly as possible. Thank you for your patience while this work is conducted and check back with us in 30 minutes for the latest update.”

A message was also tweeted by Xbox Live Support: “Users may experience difficulties w/ signing in to XBL & accessing LIVE websites. We’re looking into it, hang tight!”

We will update this page as soon as the service is back up and running.

Are you experiencing issues? Let us know in the comments below.

Matthew Bennett, Associate Editor
Matthew Bennett finally got his big break with EGM three years ago, following years of volunteer work for various sites. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at EGMNOW.com. He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Follow him on Twitter @mattyjb89. Meet the rest of the crew.

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