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EA Opens Worldwide Customer Experience Office In Austin

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Posted on January 11, 2012 AT 08:32am

THE BUZZ: EA has just opened a brand new, 50,000 square foot Worldwide Customer Experience office in Austin,Texas.

The move is a result of an agreement with Governor Rick Perry stating that EA would bring an additional 300 jobs to Austin, from software engineers, game designers and artists to Customer Experience and IT. “It’s really about building out our competency in supporting the tens of millions of consumers that interact with us everyday. This is an important part of our strategy as we continue to build out games that are more service oriented now and in the future,” said EA COO Peter Moore about expanding in Austin. “So we’re looking to address customer needs, issues they may have with a game, issues they may have in commercially transacting with us, issues they may have in understanding what they need to do to progress in a game (we get a lot of calls asking to be helped through a section of a game) – so all of that is done here via telephone, email and in a lot of instances now through in-game chat. So this is the global headquarters and it’s where we manage all of our customer service centers around the world.”

“When we put roots down there, the government of B.C. welcomed us and supported us and we became a tentpole for bringing in digital talent – not only for us but for companies sprouting up alongside us, and I expect to continue to see that here in Austin. I’m very excited about our growth in Austin,” he added.

EGM’s TAKE: This is fantastic for the local economy with plenty of new jobs being created.

Matthew Bennett, Associate Editor
Matthew Bennett finally got his big break with EGM three years ago, following years of volunteer work for various sites. An ability to go many hours without sleep and a quick wit make him ideal for his role as associate editor at EGMNOW.com. He often thinks back to the days when the very idea of this career seemed like nothing but an impossible dream. Follow him on Twitter @mattyjb89. Meet the rest of the crew.

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