Sony Online Entertainment president John Smedley has announced that the developer is offering refunds to H1Z1 players who have an issue with the game’s microtransaction air drops.
Before entering early access on Friday, SOE has previously stated that players would be unable to purchase guns and ammo with real money. However, an air drop item in the game, which is purchased with real money, has a chance to drop weapons, ammo, and other items, leading many to brand it as “pay-to-win.” Guns and ammo are not available to purchase directly?as promised by SOE originally?only via a random chance from these air drops.
“If you feel like the airdrops are an issue for you, you may immediately request a refund to email@example.com,” Smedley wrote. “This offer applies till Monday and it applies only to people that have purchased the game as of 10:30am Pacific today 1/16/2015.”
“Please note that this is going through us, not Steam,” he added. “Which means it’s a little more work so please be patient with the actual refund (it may take a day or two).”
H1Z1‘s Senior Game Designer Adam Clegg took to Reddit over the weekend to apologize to fans who felt they had been lied to over the air drops. “When I said you can’t buy any guns or ammo, I completely disregarded the possibility of airdrops and meant that you can’t buy a gun or ammo and have it go into your starting loadout, or your loadout immediately like you were buying a gun from the gun store,” he explained.
“All that being said, I totally understand how what I said was at the time lying to you guys and I apologize. But please understand that’s not what I was trying to do. For those of you that don’t know me or understand me, know that I’m not trying to be this monster that is conniving and lying in hopes that you get tricked into buying the game. I am very passionate about making video games and I want more than anything in the world for people to love the games that I am a part of making.”
As a result, Clegg revealed that the following changes will be made to air drops to make them seem a little fairer to players:
- Make the plane move slowly (53% of current) This increases the ability for other players to react to the plane coming in.
- Make the drop fall more slowly (80% of current) This increases the ability for other players to react to the plane coming in.
- Less accurate maximum drop radius (was 250m now 700m, so with these settings it would drop up to 700m from the calling player)
- New minimum distance of 250m for airdrops to appear from a player. This is a little less than ½ the player density of 700m distance with 120 players on a server. Therefore more players are likely to be near the airdrop when deployed.
- Increase the minimum number of required players to 120 (a little higher after more discussion about player density being important to keeping airdrops contested)
H1Z1 is available now via Steam Early Access for $19.99.